Shipping &Return

Thank you for shopping at our artist site. We want you to be completely satisfied with your purchase. Please read our return policy carefully to understand your rights and obligations.

1. Eligibility:

   • To be eligible for a return, the artwork or product must be unused, undamaged, and in its original packaging.

   • Custom-made or personalized artworks/products are generally not eligible for return, unless they arrive damaged or defective.

2. Return Timeframe:

   • You have 30 days from the date of delivery to initiate a return.

   • Please notify us within this period if you wish to return an item.

3. Return Process:

   • To initiate a return, please contact our customer support team through the designated channels (email, phone, or online form). Provide your order details and reason for the return.

   • Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number, if applicable.

   • Once you receive the RA number, you can proceed with shipping the item back to us.

4. Shipping and Packaging:

   • You are responsible for the shipping costs associated with the return, unless the return is due to our error (e.g., damaged or defective item).

   • We recommend using a trackable shipping method and ensuring the package is appropriately packed to prevent damage during transit.

5. Refund or Exchange:

   • Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria mentioned in point 1.

   • If the return is approved, you will have the option to choose between a refund or an exchange for an item of equal value.

   • Refunds will be issued to the original payment method used for the purchase, and the amount refunded will exclude any shipping costs.

   • In the case of an exchange, any price differences between the returned item and the new item will be handled separately.

   • Non-Returnable Items:

   • The following items are typically non-returnable:

   • Custom-made or personalized artworks/products (unless they arrive damaged or defective).

   • Digital downloads or products that are electronically delivered.

   • Gift cards or vouchers.

   • Damaged or Defective Items:

   • If your item arrives damaged or defective, please notify us immediately with supporting documentation (such as photographs) within 7 days of delivery.

   • We will assess the situation and provide appropriate assistance, including a replacement or refund, at our discretion.

   • Exceptions:

   • In certain cases, we may consider exceptions to this return policy based on specific circumstances. Please contact our customer support team for further assistance.

​Note: This return policy is subject to change without prior notice. Please refer to the most recent version available on our website for the current policy.

We value your satisfaction and aim to resolve any issues promptly and fairly. If you have any questions or concerns regarding our return policy, please contact our customer support team, and we will be happy to assist you.

Before place your order please notice!

Please note that colors of artworks or products displayed on our website may appear slightly different in real life due to variations in device settings and screen calibration. We strive to accurately represent the colors in our product images, but please be aware that individual monitor settings can affect color perception.

We recommend considering this factor when making your purchase decision. If you have any concerns about the color accuracy or would like additional information about a specific artwork or product, please feel free to reach out to our customer support team. We are here to assist you and provide any necessary details or clarification.

By including this notice, customers will be informed about the potential variation in color perception and can make more informed decisions while browsing and purchasing artworks or products from your artist site.